Requests come in through forms you write yourself, say one for a broken laptop and one for a new starter’s desk, and each form sends the ticket to the right person or team with the category and priority already set. Agents move tickets across a board until they’re resolved, with replies and internal notes kept together on the ticket. Time to first reply and days to close are measured on every ticket. It’s the job Zendesk does, and your requesters are already people in your company directory.
Use it to
Useful for
This app stands on its own. It uses your shared company data and needs nothing else installed.
Every app here installs on its own and works on its own. Adding a companion is what makes both do more.
