# Helpdesk: a ticket queue template (a Zendesk-style alternative)

> A ready-made helpdesk on Cordango. Requests arrive through your own intake forms, land in one queue, get assigned and worked on a board, with reply and resolution times measured. Install it and make it yours.

Source: https://www.cordango.com/templates/helpdesk/
Language: en

HD

TEMPLATE

# Helpdesk

One queue for every request. Intake forms, assignment, a triage board and resolution times you can see.

Support by Cordango Works like Zendesk

[Get this template →](https://www.cordango.com/contact/) [All templates](https://www.cordango.com/templates/)

## What it does.

A queue where nothing gets lost. Requests come in through a form you write yourself, land on one list, get assigned and worked until they are resolved. The job Zendesk does, on a core you own, where the requester is already a person in your company directory.

-   QUEUE Every open request in one list, sorted by what is due next
-   INTAKE Write your own request form and it fills the ticket for you
-   ASSIGN Route to a person or a team, with a My tickets list for each
-   BOARD Drag tickets from new to in progress, waiting and resolved
-   THREAD Replies and internal notes kept together on the ticket
-   TIMES First reply and days to close measured on every ticket

helpdesk · overview The open queue

![Helpdesk template on Cordango showing the open ticket queue with priority, assignee and due date](https://www.cordango.com/assets/templates/helpdesk-queue.png)

## A closer look.

helpdesk · board Triage board

![Triage board in the Helpdesk template on Cordango with tickets grouped by status from new to resolved](https://www.cordango.com/assets/templates/helpdesk-board.png)

helpdesk · forms Request intake

![Intake form in the Helpdesk template on Cordango where a colleague files a request that becomes a ticket](https://www.cordango.com/assets/templates/helpdesk-form.png)

## Part of your company, not another silo.

Every template lands on the same secure core. The people in Helpdesk are the same directory as the rest of your apps, so the data lines up instead of living in yet another login.

-   CORE One company directory shared across every app
-   ROLES Real roles and permissions from the first day
-   AUDIT A field-level history on every change
-   EU EU hosting by default, not an upsell
-   SHAPE Change a field, a rule or a screen by describing it

MORE 

## More templates.

![Employees app template preview](https://www.cordango.com/assets/templates/people-team.png)

HR

## Employees

HR by Cordango

The employee file your company runs on. Records, onboarding, time off and org insights.

Works like HiBob

→ https://www.cordango.com/templates/people/

![Projects app template preview](https://www.cordango.com/assets/templates/project-board.png)

PM

## Projects

Tooling by Cordango

Plan and track delivery across projects. Tasks, sections, a board, a timeline and cost rollups.

Works like Asana

→ https://www.cordango.com/templates/project/

![CRM app template preview](https://www.cordango.com/assets/templates/crm-board.png)

CRM

## CRM

Sales by Cordango

Move deals through a pipeline board with a weighted forecast and a follow-up on every open deal.

Works like Pipedrive

→ https://www.cordango.com/templates/crm/

![Investments app template preview](https://www.cordango.com/assets/templates/ventures-portfolio.png)

INV

## Investments

Finance by Cordango

Track every investment you hold. What went in, what it is marked at today, what came back and what it returned.

Works like Carta

→ https://www.cordango.com/templates/investments/

NEXT

## See it on your company.

Watch Cordango stand up a company and load Helpdesk with your own people and data, live, in about 30 minutes.

[Book a demo →](https://www.cordango.com/contact/) [All templates](https://www.cordango.com/templates/)