# Helpdesk in the App Library

> Everyone asks the IT or office person for things in chat and in the corridor. With this, every request lands in one queue with an owner and a due date.

Source: https://www.cordango.com/marketplace/details/helpdesk/
Language: en

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HD

# Helpdesk

Everyone asks the IT or office person for things in chat and in the corridor. With this, every request lands in one queue with an owner and a due date.

Add Helpdesk to your workspace

It installs from the App Library inside Cordango and starts working with what you already have.

[Get early access](https://www.cordango.com/start/?app=helpdesk)

Requests come in through forms you write yourself, say one for a broken laptop and one for a new starter’s desk, and each form sends the ticket to the right person or team with the category and priority already set. Agents move tickets across a board until they’re resolved, with replies and internal notes kept together on the ticket. Time to first reply and days to close are measured on every ticket. It’s the job Zendesk does, and your requesters are already people in your company directory.

## What it does

-   Every open request in one list, sorted by what is due next
-   Write your own request form and it fills the ticket for you
-   Route to a person or a team, with a My tickets list for each
-   Drag tickets from new to in progress, waiting and resolved
-   Replies and internal notes kept together on the ticket
-   First reply and days to close measured on every ticket

## What's included

### Records

-   Ticket
-   Message
-   Intake form
-   Question
-   Submission
-   Answer

### Workflows

**Ticket:** New · In progress · Waiting · Resolved

### Roles

-   Agent
-   Requester
-   Administrator

6 pages · 5 views

## What it does for you

-   Stamp first reply time

## Built by

Cordango

## Category

[Support](https://www.cordango.com/marketplace/category/support/)

## Version

1.2.0

## Default role

requester

## Sample data

Available on install

Can be removed again afterwards

## Tags

-   [helpdesk](https://www.cordango.com/marketplace/tags/helpdesk/)
-   [tickets](https://www.cordango.com/marketplace/tags/tickets/)
-   [support](https://www.cordango.com/marketplace/tags/support/)
-   [queue](https://www.cordango.com/marketplace/tags/queue/)
-   [intake](https://www.cordango.com/marketplace/tags/intake/)
-   [sla](https://www.cordango.com/marketplace/tags/sla/)

## Screenshots

[![Helpdesk on Cordango: open, received and resolved tickets, tickets by category and by month, and the queue itself](https://www.cordango.com/assets/templates/app-helpdesk-overview.png)](https://www.cordango.com/assets/templates/app-helpdesk-overview.png)

The queue, and how fast it moves

[![Helpdesk on Cordango: the triage board with tickets in columns for new, in progress, waiting and resolved](https://www.cordango.com/assets/templates/app-helpdesk-board.png)](https://www.cordango.com/assets/templates/app-helpdesk-board.png)

Tickets from new to resolved on a board