# Internal ticket system builder | Build a helpdesk | Cordango

> Build an internal ticket system without a dev team. Requests arrive through your own intake forms, land in one queue, get assigned and worked on a board, with reply and resolution times measured.

Source: https://www.cordango.com/apps/helpdesk/
Language: en

[Cordango](https://www.cordango.com/) [App Library](https://www.cordango.com/apps/) Helpdesk

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# Turn an inbox into a real ticket queue.

One queue for every request. Intake forms, assignment, a triage board and resolution times you can see.

Official by Cordango

-   CATEGORY Support
-   FOR Operations teams · Managers · Everyone

[Add to Cordango](https://www.cordango.com/start/?app=helpdesk) [The App Library](https://www.cordango.com/apps/)

 [![Helpdesk template on Cordango showing the open ticket queue with priority, assignee and due date](https://www.cordango.com/assets/templates/helpdesk-queue.png)](https://www.cordango.com/assets/templates/helpdesk-queue.png)

## What it does.

A queue where nothing gets lost. Requests come in through a form you write yourself, land on one list, get assigned and worked until they are resolved. The job Zendesk does, on a core you own, where the requester is already a person in your company directory.

-   QUEUE Every open request in one list, sorted by what is due next
-   INTAKE Write your own request form and it fills the ticket for you
-   ASSIGN Route to a person or a team, with a My tickets list for each
-   BOARD Drag tickets from new to in progress, waiting and resolved
-   THREAD Replies and internal notes kept together on the ticket
-   TIMES First reply and days to close measured on every ticket

Use it to

Handle incoming requests Triage tickets

Useful for

Operations teams Managers Everyone

## A closer look.

 [![Triage board in the Helpdesk template on Cordango with tickets grouped by status from new to resolved](https://www.cordango.com/assets/templates/helpdesk-board.png)](https://www.cordango.com/assets/templates/helpdesk-board.png)

 [![Intake form in the Helpdesk template on Cordango where a colleague files a request that becomes a ticket](https://www.cordango.com/assets/templates/helpdesk-form.png)](https://www.cordango.com/assets/templates/helpdesk-form.png)

## How it connects.

This app stands on its own. It uses your shared company data and needs nothing else installed.

## Details.

-   PUBLISHER Cordango
-   CATEGORY Support
-   VERSION 1.0.0
-   STATUS Official
-   SAMPLE DATA Yes

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## Start with Helpdesk.

Every app here installs on its own and works on its own. Adding a companion is what makes both do more.

[Join the beta →](https://www.cordango.com/start/?app=helpdesk) [The App Library →](https://www.cordango.com/apps/)